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Store Policy

Customer Care

"We are involved in the Digital Protection initiative, committed to protecting our customers rights and addressing their concerns." - THE PAINTLY STORE

Privacy & Safety

This Privacy Policy lays out the basis on which we can treat all sensitive data, including but not limited to payment details and other information that we receive from you or other sources or that you send to us ("Metadata") in connection with your access to and use of We appreciate the value you put on the Information, and we are committed to protecting your privacy and preserving it. To understand our practices regarding your records, please read carefully the following. Through using our Services, subject to this Privacy Policy, you consent to the processing of your Information.​

References to "us," "our" or "us" (or similar) in this Privacy Policy provide references to The Paintly Store E Commerce owned by The Paintly Store.   References to "user" or "you" (or similar), as the case may be, are references to you as a person or legal body.


We may collect and process the following Information about you:

  1. Details you give by filling out our Web applications, including information submitted at the time of registration for the use of our Website and other co-registrations (Example: social media logins), access to our Services, uploading materials or requiring additional resources; 

  2. Details you provide when you enter or support a competition through our Platform, provide ratings, testimonials, comments on our Platform, or promotions;

  3. Information you provide us with, or that we can collect from you when you report a problem with our Platform;

  4. a communication record if you contact us;

  5. aggregated, general, non-personal Information, and demographic;

  6. details of the purchases you carry out through our Website and how your orders are fulfilled;

  7. data about your machine, including but not limited to your IP address, operating system and application style, as well as specifics about your general use of the Internet ( e.g., using technology that stores information on or accesses your device, such as cookies, pixel monitoring, web beacons, etc.);

  8. Your third party email address if you mean that you have consented to the sharing of your information with us through that third party; and

  9. Any other details that we find important to improve your experience on the platform. 


We may use Information held about you in the following ways:

  1. If you have consented to be contacted for such purposes, to provide you with information, products or services that you are requesting from us or which we feel may concern you;

  2. to provide you with services focused on your location, such as ads, search results and other customized content;

  3. to meet our responsibilities arising from any relationship between you and another organization that uses our Website, or between you and us;

  4. improving our Product and providing stronger, more responsive service;

  5. to ensure the content from our Website is delivered to you and the system you use in the most efficient way possible;

  6. to inform you on any changes that might occur to our Services;

  7. for some other cause that we find necessary in order to boost your Product experience;

  8. administering and overseeing our reward programs and meeting your reward demands and/or encouraging you to join in sweepstakes and inform you if you are a winner. 



Customer Information is an important part of our business. We only share your information as described below and with companies that follow at least as protective practices as those described in this Privacy Policy:

  1. Other Companies. We may engage with companies that are affiliated with us and/or non-affiliated service providers ( Example: logistics businesses used to deliver products to you, marketing companies, payment processors to process online transactions, etc.) to offer you our Services. We may involve other companies in your transactions, which may store your information in a digital wallet to make more efficient use of our Services. You understand that to perform their functions, it is important that such businesses have access to the relevant information. We will ensure that your Information is not used for other purposes by these companies. Also, we may receive information from these companies ( Example: updated delivery and address information) that we may use (Example: to correct our records and deliver your next purchase). By using our Platform, you hereby freely and specifically consent to transfer, store, use and disclose your information to companies that are affiliated with us and/or non-affiliated service providers wherever they are located. These companies shall be bound by contract to respect the confidentiality of your information.

  2. Offers in marketing and promotional services. We may also use your information to provide you with goods and services information that may be of interest to you and enhance your platform experience, new features, service messages, special offers, enhancements, and interesting events. We may contact you via various channels, including without limitation push notifications, emails, web notifications, telephone, post, and news feed.

    We should allow the use of your Information by third parties. For example, we should provide marketers with knowledge that help them meet the kind of customer they want to attract and allow us to satisfy our marketers obligations (Example: by showing their ads to specific audiences). In addition, to engage in any of our market marketing events, including contests and promotions, you will be asked to provide additional information. For example, if you enter a contest, you may be asked to submit extra personal details to decide your eligibility and award you the prize. We, or our co-sponsors or vendors can collect this information for the promotion. Remember that you can check the privacy policy of those third parties to see how are they handling the information they receive. 

  3. Business Transfers.  In case we are bought, or practically all of our assets, customer details would be one of the assets exchanged.

  4. Protection of Our Platform and Others.  When we conclude that such a release is necessary to cooperate with the law and regulatory proceedings and protect the privacy, property or welfare of our customers or others, we release account and other information. This involves the sharing of information for different purposes, such as fraud prevention and credit risk mitigation, with other businesses and organizations.

Notice that, from time to time, our Portal can include links to and from our partner networks, affiliates' websites, and advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we take no liability or responsibility for these policies. Before uploading any personal details or other material to these websites please review these rules.


The information we obtain from you can be transported to a destination outside the UAE, and deposited at it. It can also be handled by workers based in the UAE working for us or one of our suppliers. Such personnel may be involved in executing your request, reviewing your payment information and delivering support services, among other items. We will retain your information for as long as possible to serve the purposes set out in this Privacy Policy or as allowed or needed by law otherwise. Your information can be downloaded, collected, transmitted and used in one or more countries outside your country of origin by our associated companies and/or non-affiliated service providers. Your payment information may be transferred to and kept with our associated companies to process your payment details and to provide you with support services, among other items.


We implement commercially acceptable technological, logistical, and physical protections to ensure that your information is handled safely and in compliance with this Privacy Policy, and to protect against unwanted access to, exposure, or loss of your data.

For example, we can use encryption technologies to protect your information during transmission to our Server, as well as external firewall and on-host firewall technologies to avoid attacks at network level. This information can only be obtained by those designated staff, consultants and agents who need to know the information in accordance with the delivery of their services.

It's important that you protect yourself from unauthorized access to your password and devices that are used to access our Services. You are responsible for maintaining confidentiality over your password. For instance , make sure you sign off when you've finished using a shared device.

Unfortunately, data transmission of information via the internet is not completely secure. Although we will do our utmost to secure your privacy, we can't guarantee the security of your Information transmitted to our platform and any transmission is at your own risk.


For browsing and, in some situations, updating your records, you are able to access a wide variety of details about your account and your experiences with the platform.

Examples of information you can access easily at the platform include:

  1. update information regarding recent orders;

  2. personal information (Example: name, e-mail, password, and notifications).

You can opt-out of receiving any marketing emails from us at any time by unsubscribing through the unsubscribe link within the email communication. 

Often, when you log in to our Website, our framework will put cookies to ensure that you have a good user interface and are able to access all pages on our portal smoothly. You can deactivate Cookies by modifying your browser settings. If you disable Cookies, the way our software operates will be changed and you will not be able to navigate or use those parts of our Website or complete features. Performance cookies, for example, gather information on how you use the Web, such as which pages you most often visit, which helps us to provide you with personalized and appropriate options that improve your User experience.

For reasons of enforcement we can retain a copy of your Records. We can keep a copy of the prior version for our records when you update Files.


Our company is continually evolving and so our Privacy Policies may continue to change as well. The current version of this Privacy Policy will be updated on the Platform and any such update will be effective upon posting on the Platform or on the date we designate as the "effective date".

We may email periodic reminders of our conditions and notices, but you should regularly check out our Website to see recent changes.

It is your obligation to regularly check the Privacy Policy.  Following any such adjustment your continued use of the Site constitutes your commitment to this Privacy Policy as amended.


If you have any questions, please email us with a detailed explanation at and we will try to address it.

Payment Methods

Payment Methods

  • Credit / Debit Cards


  • Offline Payments

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